Before Purchase

We have gathered some useful information commonly asked by our customers to make their first order. If you cannot find what you are looking for, please CONTACT US.

Click on the item you wish to purchase, select size and quantity then add it to your shopping cart by clicking “ADD TO CART”. Open your shopping cart, you can find your shopping cart on the top right corner of the page. Proceed to the “CHECK OUT” page, where you will fill in your personal information, choose the shipping method and pay for the order. Make sure you complete all the steps in the payment procedure so the transaction is properly processed.

Click on the Size Guide on the product you are in interested in to see sizing details. The Size Guide link is located under the product name on each product page. You can also check our SIZE GUIDE PAGE

We ship worldwide. Please contact us if you are unsure about whether or not we can ship to your specific country.

We accept payments by credit/debit card and PayPal.

When you click “CHECK OUT” in your shopping cart, you will see information about your order in the right column. Enter your code in the “Discount” field and click “Apply”. If you are shopping on a mobile platform you have a discount field at the top when you have reached the payment section.

After Purchase

We have gathered some useful information commonly asked by our new customers. If you cannot find what you are looking for, please CONTACT US.

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct. Do not place a new order before going through these two steps. Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two. Step 2: Contact Lounnea’s customer support. Send an email with your name to support@lounnea.com so that the support team can check if the order has been registered in the system.

Please contact support@lounnea.com and we will try to help before the order has been shipped.

We always strive to ship out all orders as soon as possible. Orders are usually shipped within 48 hours or on the next business/working day. The delivery time depends on which shipping method you choose. We currently offer two shipping methods: US Shipping (5-15 days for United States) and Non-USA Shipping (15-20 days for Non-USA countries).

If the number of working days stated in your order confirmation have passed, please contact support@lounnea.com. If the number of workings days detailed in your order have not passed, we kindly ask for your patience.

We offer 30 days Returns & Exchanges. Please send an email to support@lounnea.com and we will assist you with the matter.

Looking For Something Else?

If you cannot find what you are looking for, please CONTACT US.